Assignment 10. Sketching user flows and wireframing in Figma

Insights

1. Streamlined Navigation:

   • The user flow on Swiggy for ordering a cake is straightforward, ensuring users can quickly find and order what they need without unnecessary steps. This highlights the importance of a streamlined navigation process in improving user experience.

2. Clear Call-to-Actions:

   • Each step has clear call-to-action buttons like "Add," "View Cart," and "Proceed to Pay," guiding the user through the ordering process. This reduces the cognitive load on users, making it easy for them to complete their tasks.

3. Customization and Personalization:

   • While the screenshots did not show customization options, it’s crucial to provide these for items like cakes. Users appreciate the ability to customize their orders according to their preferences.

4. Error Prevention and Review:

   • The review order step ensures that users can double-check their selections, preventing errors before placing the order. This step is essential for user satisfaction and reducing order inaccuracies.

5. Responsive Design:

   • Swiggy’s design adapts well to different screens, maintaining functionality and usability across devices. This is critical for an app that users may access on various devices.

6. User Feedback:

   • Providing immediate feedback, such as confirmation messages when an item is added to the cart, helps users feel confident that their actions have been successfully completed.

7. Efficiency:

   • The flow ensures efficiency, allowing users to complete the ordering process with minimal steps and time. This efficiency is key to maintaining user engagement and satisfaction.